Who we are

Unbuilt Space is operated by Zambia Neely. We help homeowners organise and clarify their ideas, priorities, and project information before architectural design begins.

This policy covers our website and booking service, including the Unbuilt Space Bookings Google Calendar connection.

Information you provide

When you book, we collect your name, email address, selected appointment, and time zone. You can also provide a phone number, property location, and project notes. We receive information you include when you email us.

We use this information to arrange and prepare for your call, respond to you, and manage your booking. Please avoid including sensitive information that is not needed for the conversation.

Bookings and emails

We create a calendar event and Google Meet link, and send booking confirmations, reminders, changes, and cancellations. Zambia receives a copy of booking emails. Your email and appointment details are shared with Google to provide the invitation and meeting, and with Hostinger Mail to deliver service emails.

Optional phone, property, and project answers are kept in owner-only booking preparation records. They are not added to the shared invitation or client booking emails by the current booking service. A calendar event contains a link to those records that requires owner access.

A booking is not a subscription to marketing emails. Treat your booking management link as private: anyone with the link may be able to view, change, or cancel that booking.

Google Calendar access

The Google connection is authorised by Unbuilt Space for its own calendar. Visitors do not need to connect their Google accounts or give us access to their calendars to book.

The service accesses the connected account’s email address to confirm its identity. It reads calendar event information, including event identifiers, dates, times, availability, and booking metadata, to avoid clashes and detect appointment changes. It creates, updates, and cancels booking events and requests Google Meet links.

We store an encrypted calendar availability snapshot, connection credentials, and booking records to support these functions. The snapshot is refreshed in the background; booking confirmation checks the calendar again. Older bookings may also be held in our existing Google Apps Script and Google Sheets booking system.

Google Calendar information is used for scheduling and related service communications. We do not sell it, use it for advertising, or use it to train general-purpose AI models. Unbuilt Space’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

The account owner can revoke this connection through Google Account connections. Revoking access stops future API access; it does not automatically delete existing booking records, emails, or calendar events. Contact us to request deletion.

Website activity and cookies

Our website uses Google Analytics to understand visits and interactions, including completed bookings. Analytics may use cookies and collect browser, device, page, referral, and interaction information. Google Ads is linked to our analytics account for campaign measurement.

Our booking conversion measurement does not include your name, email address, phone number, property details, or project notes. Booking and private administration functions also use browser storage or cookies where needed for booking state, sign-in, and secure account connection.

The hosting service processes technical information such as IP addresses, browser details, and request logs to serve and protect the website. You can control cookies through your browser and use Google’s Analytics opt-out tool. Blocking essential storage may affect booking management or sign-in.

Who handles information

We use Google for calendar, meeting, and analytics services; Hostinger for email; and OpenAI Sites and its Cloudflare infrastructure for website hosting and booking storage. These providers process information needed to operate their services and may process or store it outside your country.

We do not sell personal information. We do not send your project information to architects, builders, or consultants without your permission. We may disclose information where required by law or where necessary to protect the service and address misuse.

Storage and retention

Private booking administration is restricted to the website owner. The current booking system encrypts stored connection credentials, client preparation details, and calendar snapshots, and uses HTTPS for transmission. No online system can guarantee complete security.

Booking records, correspondence, and calendar events may remain in our systems after a call or cancellation. Cancelling a booking does not delete those records, and there is currently no automatic deletion period for booking records. We retain information for booking administration, follow-up, and business records. You can ask us to review or delete information we no longer need; some records may need to be retained for legal obligations or resolving disputes.

Your choices and questions

To ask what information we hold about you, request a correction or deletion, or raise a privacy concern, email hello@unbuiltspace.com. Tell us enough to identify the booking or correspondence. We may need to verify your identity before providing or changing records.

We will review your request and explain any information we need to retain. If this policy changes, we will update this page and its date.